Privacy Policy

Effective date: 9 October 2026

Sparkle Dry Solutions Private Limited ("Sparkle Dry", "we", "us", "our") operates the website sparkledry.com and the Sparkle Dry mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

1. Information We Collect

Data	When collected	Purpose
Mobile phone number	Login / OTP verification	Account authentication, order communication
Name	Account setup (optional)	Personalisation, delivery coordination
Address (flat, street, landmark, pincode)	Pickup scheduling	Doorstep pickup and delivery
Order history	When you place orders	Service fulfilment, customer support
Device identifiers	Automatically by Firebase SDK	App stability, crash reporting

We do not collect your email address, GPS location, contacts, photos, or any biometric data.

2. How We Use Your Information

• To verify your identity via OTP (one-time password).
• To schedule and fulfil doorstep pickup and delivery of your garments.
• To communicate order status updates via WhatsApp or SMS.
• To improve our Service and resolve customer support inquiries.

3. Third-Party Services

We use the following third-party services that may process your data:

Service	Provider	Data shared	Purpose
OTP delivery	MSG91 (Walkover Technologies)	Phone number	WhatsApp/SMS OTP verification
Firebase	Google LLC	Device identifiers, app instance ID	App performance, crash analytics
WhatsApp	Meta Platforms Inc.	Name, phone, address (user-initiated)	Pickup scheduling, customer support

Each third-party service is governed by its own privacy policy. We encourage you to review them.

4. Data Storage and Security

• Your authentication token (JWT) is stored securely using your device's encrypted keystore (Android Keystore / iOS Keychain).
• Your name, phone number, and addresses are stored locally on your device in app storage.
• Order data is stored on our servers hosted on Amazon Web Services (AWS) in India.
• We use HTTPS encryption for all data transmitted between the app and our servers.
• We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Retention

We retain your account and order data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law (e.g., tax and accounting records retained for 8 years as required under the Income Tax Act, 1961).

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data via the app's account settings.
• Delete your account and associated data by contacting us.
• Withdraw consent at any time by uninstalling the app or contacting us.

7. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Sparkle Dry Solutions Private Limited
F no S1, G8 Apartment, Swaroop Park, Sahibabad, Ghaziabad, Uttar Pradesh 201005
Email: [email protected]
Phone: +91 89206 36363
CIN: U82990UW2026PTC257571