Terms & Conditions

Effective date: 9 October 2026

These Terms and Conditions ("Terms") govern your use of the services provided by Sparkle Dry Solutions Private Limited ("Sparkle Dry", "we", "us", "our"), including our website at sparkledry.com, mobile application, and all related dry cleaning, laundry, and fabric care services (collectively, the "Service").

By using our Service, you agree to these Terms. If you do not agree, please do not use our Service.

1. Services Offered

Sparkle Dry provides professional dry cleaning, laundry, ironing, and shoe care services with doorstep pickup and delivery in serviceable areas of Noida, Greater Noida, Indirapuram, Sahibabad, and surrounding NCR localities.

2. Ordering and Pickup

• Orders may be placed through our mobile app, website, WhatsApp, or by calling our support number.
• When scheduling a doorstep pickup, you must provide an accurate address and contact number.
• We will make reasonable efforts to pick up and deliver within the agreed timeframe. Delivery timelines are estimates and not guarantees.
• Standard processing time is 48–72 hours from pickup. Express services (24-hour turnaround) are available at additional cost where offered.

3. Pricing and Payment

• Prices are as listed on our app, website, or as communicated at the time of order. Prices may be updated without prior notice.
• Payment may be made via cash on delivery (COD), UPI, or other methods we may offer from time to time.
• A final bill will be shared with you after garment inspection. Additional charges may apply for heavily soiled, stained, or specialty items.

4. Garment Care and Liability

• We take utmost care in handling your garments using appropriate cleaning methods. However, we are not responsible for inherent fabric defects, colour bleeding due to non-colourfast dyes, pre-existing damage, or wear and tear not visible at intake.
• Please check garment care labels before submitting items. We reserve the right to refuse items that we determine cannot be safely cleaned.
• Buttons, embellishments, and accessories should be noted at the time of pickup. Minor accessory loss or damage during cleaning may occur and is not covered unless explicitly insured.
• In the unlikely event of damage or loss attributable to our negligence, our liability is limited to 10 times the cleaning charge of the affected item, or the item's depreciated market value, whichever is lower.

5. Claims and Disputes

• Any claim regarding damaged, lost, or unsatisfactorily cleaned items must be raised within 48 hours of delivery.
• Claims must be communicated via WhatsApp, phone call, or email with photographic evidence where applicable.
• We will inspect the claim and offer a resolution (re-cleaning, credit, or compensation) within 7 working days.

6. Cancellation and Refunds

• You may cancel a pickup request before the rider arrives at no charge.
• Once garments are picked up and processing has begun, cancellation is not possible.
• Refunds, if applicable, will be processed within 7–10 business days to the original payment method.

7. User Responsibilities

• You must provide accurate personal information (phone number, address) for service fulfilment.
• Please remove all personal items (cash, cards, keys, jewellery) from garment pockets before pickup. We are not liable for any items left in pockets.
• You must be available (or have a designated person available) at the given address for pickup and delivery.

8. Account and Security

• You are responsible for maintaining the confidentiality of your account and device. All activities under your account are your responsibility.
• We reserve the right to suspend or terminate accounts engaged in misuse, fraud, or violation of these Terms.

9. Intellectual Property

All content on our website and app — including text, images, logos, and branding — is the property of Sparkle Dry Solutions Private Limited and protected under Indian copyright and trademark laws. You may not copy, reproduce, or distribute any content without our written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Sparkle Dry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service, including but not limited to loss of use, data, or profits.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts at Ghaziabad, Uttar Pradesh.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the updated Terms.

13. Contact Us

Sparkle Dry Solutions Private Limited
F no S1, G8 Apartment, Swaroop Park, Sahibabad, Ghaziabad, Uttar Pradesh 201005
Email: [email protected]
Phone: +91 89206 36363
CIN: U82990UW2026PTC257571