Refund & Cancellation Policy

Effective date: 10 October 2026

This Refund and Cancellation Policy applies to all services provided by Sparkle Dry Solutions Private Limited ("Sparkle Dry", "we", "us", "our"), including orders placed through our mobile app, website, WhatsApp, or phone.

1. Cancellation

When	Policy
Before the rider arrives for pickup	Cancel at no charge via the app, WhatsApp, or phone
After garments are picked up	Cancellation is not possible — processing begins immediately upon pickup

2. Quality Complaints — Free Re-clean

• If you are not satisfied with the cleaning quality of any garment, we will re-clean that specific garment free of charge.
• Re-clean requests must be raised within 48 hours of delivery via WhatsApp, phone call, or email.
• We will arrange a pickup of the garment for re-cleaning and deliver it back to you at no additional cost.
• There is no minimum order value requirement for re-clean requests.

3. Store Credit

• If you remain unsatisfied after a re-clean, we will issue store credit equivalent to the cleaning charge of the affected garment.
• Store credit can be used against any future order and does not expire.
• We do not offer cash or bank transfer refunds for quality complaints. Store credit is the sole remedy after a re-clean attempt.

4. Damage or Loss

• In the unlikely event of damage or loss attributable to our negligence, we will compensate you up to 10 times the cleaning charge of the affected item, or its depreciated market value, whichever is lower.
• Compensation for damage or loss will be issued as store credit.
• Claims must be raised within 48 hours of delivery with photographic evidence where applicable.
• We will inspect the claim and provide a resolution within 7 working days.

5. Billing Errors

If you are overcharged due to a billing error, the excess amount will be credited to your account as store credit or adjusted against your next order. Please contact us within 7 days of receiving the bill.

6. Advance Balance

Any advance balance in your account is refundable on request, minus any pending dues. Refunds of advance balance will be processed via UPI or bank transfer within 7–10 business days.

7. No Refund Applies When

• Colour bleeding or shrinkage occurs in garments made of non-colourfast or heat-sensitive fabric, cleaned as per care label instructions.
• Pre-existing damage, wear, or defects not noted at the time of pickup.
• Garments are not claimed within 30 days of delivery notification. Unclaimed garments will be donated or disposed of, and no refund or compensation will be provided.
• The cleaning service was performed correctly and in accordance with the garment's care label.

8. How to Raise a Claim

Contact us within 48 hours of delivery through any of these channels:

• WhatsApp: +91 89206 36363
• Phone: +91 89206 36363
• Email: [email protected]

Please include your order number and photographs of the garment (if applicable) to help us resolve your claim quickly.

9. Contact Us

Sparkle Dry Solutions Private Limited
F no S1, G8 Apartment, Swaroop Park, Sahibabad, Ghaziabad, Uttar Pradesh 201005
Email: [email protected]
Phone: +91 89206 36363
CIN: U82990UW2026PTC257571